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FAQs about the ask UMA platform.
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Booking Panel
When you first sign into ask UMA, you can integrate Office 365 with your admin account. Once integrated, you just need to create a meeting room resource with the same email address as the Office 365 resource and add the booking panel to that resource and it will automatically sync the calendar information.
We endeavour to digitise your floor plan and make it available for you within 48 hours.
ask UMA supports most Android panels but we recommend using our own panel which comes with light bars and software preloaded.
The ask UMA booking panel can be powered via PoE or standard mains power.
The ask UMA booking panel can be wall mounted or glass mounted
Booking Resources
You can edit or cancel your bookings both within the ask UMA web or mobile application or within Outlook.
Resources can be restricted to only allow certain users to book them.
The best thing to do would be to cancel your desk booking to allow other users to use the space. However, if a user doesn’t check into their desk booking, admins can enable a function to cancel the desk booking automatically after a period of time after the start of the booking.
ask UMA allows you to book desks through our web and mobile application using a map view or through our digital assistant on the mobile app.
Yes, you can enable this feature within the settings page for your company.
Our mobile application comes with a check in feature built in as standard. Users are able to check into their desk bookings up to an hour before their booking starts.
ask UMA allows you to book desks through our web and mobile application using a map view or through our digital assistant on the mobile app. Alongside this we have a booking panel that can be mounted to the wall outside your meeting room to display meeting information and show availability.
Yes, users can be assigned a ‘Manager’ role which will allow them to book desks for any users that are opted in to allow this functionality.
With ask UMA you are able to book meeting room and desk resources using the voice assistant on our mobile application. Perfect for a touchless booking experience.
General
Admins can toggle on the social distancing feature on the floor map view to plan out which desks can be used dependent on health and safety guidelines. A slider can be used from 1m – 3m to determine which desks can be used.
Booking panel and sensor hardware can be monitored as standard when purchased. To monitor other audiovisual or IT hardware requires additional licencing but we’ll work with you to understand your requirements.
Our dashboard view provides lots of data insights for monitoring occupancy in your company and also lets you understand occupancy at a building and floor level. Occupancy data can be gathered via calendar and/or sensor data.
ask UMA provides a contact tracing report that allows you to specify an employee and a date and it will cross reference with any other users that may have come into contact with that employee. Reports can be generated in PDF and CSV format.
We offer 9-5 Next Business Day support through email. However if you have a more urgent need we can work with you to understand your requirement.
ask UMA has a Webex Teams and Microsoft Teams bot which can be used to book meeting rooms and desks using our chat assistant.
ask UMA provides a full suite of functionality to help companies return to work safely whilst maximising productivity. From our social distancing tool, to the flexibility of booking resources for different types of users to our contact tracing report, we have everything covered for a safe return to the office.
ask UMA can integrate with Office 365 in two ways. Using Application access or Delegate access. Application access allows ask UMA to book and manage bookings on behalf of the user. Delegate access uses an O365 delegate account to book resources for the user but has limited functionality.
ask UMA is hosted in AWS in a London (UK) data centre
Yes, ask UMA syncs directly with Outlook so you can view your bookings in your Outlook calendar. You are also able to update or cancel your bookings directly from Outlook.
We would look to deploy our data collector as a virtual machine on your network. This will allow us to monitor any device you allow us to.
ask UMA supports the following file types JPG, PNG, GIF or PDF with a maximum file size of 10mb per floor plan.
ask UMA is a cloud only solution but we do have a solution for monitoring on premise devices.
To understand no shows, ask UMA uses occupancy sensors and calendar data. No show data is available on the ask UMA dashboard as a chart that can be exported to CSV.
Yes, ask UMA can be deployed without a calendar integration for use cases such as sensor analytics or device management.
Security
AWS has certification for compliance with ISO/IEC 27001:2013, 27017:2015, and 27018:2014
Our platform is encrypted using AES256 end to end. All data in transit and at rest is encrypted. We utilise the tools provided within AWS RDS.
Data is held in our UK AWS data centre. The only data being held is full names and email addresses.
Yes, we support OAuth 2.0 and OpenID Connect
Sensors
The desk sensor is installed underneath the desk and detects movement and body heat. These sensors work at 100% accuracy and do not detect people walking past the desk.
We integrate with EnOcean and LoRaWAN sensors to provide the most cost effective and scalable solution for our customers.
We work with sensor manufacturers who utilise EnOcean and LoRaWAN frequencies to pass data to a gateway that can be connected to an LTE network before finally passing data to our application in the cloud.